At iHidroUSA, we offer our customers the highest quality of hydroponic products and excellent customer service. We strive to go beyond your expectations with exceptional service to ensure your patronage for many years to come. If for any reason you are not fully satisfied with your purchase, we will be here to remedy the situation. Please read our Return Policies so we can assist you with any issues in a timely manner.
Returns & Refunds:
If you are not totally satisfied with your purchase(s), you may return your product(s) for an exchange or a store credit. Your store credit is in the form of a gift card that you may used at any time for the purchase of new products. It is not our policy to offer refunds, but we will gladly work with you to ensure your complete and total satisfaction.
Please contact us through email or speak with one of our expert representatives at 800-909-1088 regarding your situation. Please provide all pertinent information when emailing or speaking with us. We will work with you to correct the situation and bring your issue to a positive outcome. We value your patronage and want to be sure you are pleased with your purchase every step of the way.
Before returning your item(s), please follow our instructions so we can provide you with a smooth and pleasant transaction. Please include the original factory box and packaging materials. We will need these items in order to continue with any return procedures.
We highly recommend that your return your items directly to iHidroUSA along with your tracking confirmation and appropriate insurance. We are not responsible for items that are lost, stolen or damaged during the return shipping.
Return Shipping Costs:
Just as if you purchased a product in a local store, you are solely responsible for its return. We do not cover return shipping charges for any reason and all charges are non-refundable. Please contact us if you need any assistance in assuring the item is sent back correctly.
Should you receive a defective or damaged item, please return the item as described in our "Return Process". We will gladly replace the item and ship back a new replacement at our cost. We will take extra care to ensure the replacement item is in excellent, new condition. Only when we are completely satisfied that this item is perfect, will we send it off to you, promptly.
We welcome your comments regarding your purchasing experience. Please feel free to contact us through email or speak with one of our professional representatives at (800) 909-1088. We will be happy to discuss any issues that might have arisen and see to it that you are fully satisfied with the entire transaction.
We value our customers and want to be sure that you are completely satisfied with your shopping experience. Customer service is a top priority with iHidroUSA.
Please feel free to contact us with any questions or concerns regarding our return policy. We look forward to hearing from you. Your satisfaction is of the utmost importance to us and we will answer any questions you might have.