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Contact us - Customer Support | Need Help?

Customer Service Support:
1. 347. 763 . 1038

Monday - Friday | 9:00 AM - 6:00 PM Eastern time

- Please call if you have any questions, issues or schedule an appointment.

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At iHidroUSA.com, we are committed to offering first-rate service to every customer. Whether you prefer to send us an email or contact us by phone, we will be glad to assist you in any way that you require.

Please select one of the following Frequently Asked Questions (FAQs) listed bellow:

Once I have placed an order with iHidroUSA, how will I know the status of my order?

We will keep you informed regarding your order through your email.  Once your purchase has shipped, we will send your tracking number via your email. You may also check the status of your order at your status page at any time.

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What is the time period for processing and shipping orders?

Processing your order takes between 3 to 7 business day before shipping out.  For National Shipments:  Once your order has been shipped, it takes between 3 and 5 business days to arrive to you.  International Shipments  take 3 to 15 business days to arrive to you.  We will ship your items through USPS, UPS, FedEx or DHL. The carrier depends on the warehouse your merchandise will be shipped from.

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What form of payment methods does iHidroUSA accept?

Our approved methods of payment are:

  • Visa
  • MasterCard
  • Discover
  • Paypal (only with a Confirmed Address)
  • Western Union

All forms of payment must be received and cleared for fraud prevention purposes.  Once payment has been received and cleared, your item(s) will be shipped out.

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Are your products legal?

Yes, all our products are 100% legal.  There are no differences between purchasing from iHidroUSA or purchasing from your local nursery.  Please Note:  We Do Not Recommend or Encourage customers growing anything that is illegal.

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Can you ship internationally?

Yes.  Please contact us for shipping rates and information.

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Can purchases be picked up locally?

Yes!  Call us and set up an appointment for pickups.

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What kind of warranty do you offer?

All our products are sold "As-Is".  If the manufacturer offers a warranty, all warranty documentation will be sent along with your purchases.

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My product arrived damaged, what do I do?

We are very careful in checking each product before shipping out.  If an item was received damaged, the shipping company or carrier will be responsible for the damages.  We will be happy to assist you in getting a refund.  If an item was defective in the box, we will most certainly replace the item for you.  We do not cover or reimburse any of the shipping costs.  However, we cover the cost of shipping your replacement item.

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Our customer service team includes experts in hydroponic growing and gardeners supply products who are very knowledgeable both about our products and general hydroponics. If you have questions about the features of any of our products or would like assistance selecting the best components for your needs, one of our representatives would be delighted to help. We can also field many questions about hydroponic growing if you need advice.

Have you already placed an order and wish to know the shipping status, or do you have a question about the product you received? Contact customer service for assistance. We will be glad to help in any way that we can.

iHidroUSA.com is reachable by phone between 10:00 AM and 7:00PM Eastern time, Monday through Friday. You can email us at anytime, and we will respond to your inquiry as soon as possible.