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Shipping Policy

Shipping Method

What follows is our standard shipping policy for all items from our online store.
All shipping and handling charges will be presented in full during the checkout procedure for the item or items that you order. When you complete your order, an order confirmation will be sent to your email to insure that all the information is accurate. All items that are in-stock will be shipped within 48 to 72 business hours using UPS, USPS, DHL or another designated carrier.
To prevent the possibility of fraud, all shipments are delivered to the address stated on the buyer’s payment order. For Paypal payments, the Paypal confirmed shipping address is used. There will not be any rerouting of packages to different addresses.
All products are shipped through the UPS Ground Service unless other arrangements are made. The UPS Ground Service will normally take from 1 to 7 business days to ship your item from the time that the order is received.
For P.O. Boxes and A.P.O. addresses, shipments will be via the USPS mail system. The type of shipping method used will also depend on your geographic location. In some instances, not all shipping methods will be available.
International orders are handled through the following services;

  • DHL Express
  • UPS Express
  • USPS Priority

Whichever is the least expensive carrier will be chosen to ship your items. You can contact our customer service department for international shipping rates.


Shipping Charges

There are no refunds for shipping and handling charges as the buyer is responsible for that and any additional charges that might be incurred by the carrier. The buyer is responsible for the re-delivery charges of the item or items if they miss the scheduled delivery times. There are some delivering companies that require brokerage services. If that is the case, our company is not responsible for any brokerage services in any way, shape or form. All international customers are responsible for the following;

  • Custom Clearance
  • Duties
  • Taxes
  • Brokerage
  • Etc.

All international orders will be shipped using the most inexpensive and economical system that is chosen by our shipping team. If you have any preferences, please let us know and we will do our best to accommodate.


Damaged Items

During the shipping of the ordered item, there is the possibility that they may be damaged. All damages that occur during the time the item is shipped are the responsibility of the shipping company. In order to protect yourself, it is advised that you inspect the item before the driver of the shipping company leaves otherwise your claim of damage may be denied by the shipping company.

If damage to your item or items has occurred, please direct all claims to the shipping company itself as they are responsible for the items. Our company is not liable for any damage items during the shipping process, only the shipping company itself is responsible. A signed receipt without any notation of damage indemnifies the carrier as well as our company from any further claims of damage. If the discover of any damage is made after the delivery has been cleared, then the responsibility lies with the customer.

Shipping Partners

International Shipping - We ship World Wide

We are proud to offer international shipping! Shipping prices vary from country to country and person to person for international orders. Please contact us for a shipping quote here. All in-stock Items will be shipped out within 48-72 business hours of receiving cleared payment. For international orders we use DHL Express, UPS Express, or USPS Priority, whichever is cheaper to ship to a given country.

International Shipping Policies

iHidroUSA ships orders out daily via UPS, FedEx, DHL, and USPS. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. To avoid higher than normal shipping and duty charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. "Drop-Ship" items have to be shipped to us from our supplier before being shipped out to you. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed. We do not add additional fees to your order if we ship in multiple parcels.

We do not ship to Iran, Sudan, Cuba, Syria, North Korea or Uganda.

Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt put an item in your shopping cart or check out an order containing items which we cannot send to you.

If an order is refused or returned to us due to any of the following reasons: inaccurate or incorrect address information, declined delivery, or undeliverable for any reason, iHidroUSA reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for any costs we incur related to the return of the undeliverable merchandise to us.

International Payments

We accept the following payment methods:


Paypal (Confirmed Addresses only)

Money Orders (In U.S dollars only)

Western Union

For fraud prevention purposes, we will not ship item until funds have been received and fully cleared. This applies to all of the abovementioned payment methods.

For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment.

Customs and VAT

All international customers are responsible for their own customs clearance, duties, taxes, brokerage, etc. We will not be responsible for any international customs clearance, duties, taxes, brokerage, etc.

Fraud Protection Policy

In order to deter credit card fraud and identity theft, we will ship to your billing address only (excluding Canada and Australia). The billing address is the address your bank has on file and where your bank mails your monthly statements. We will ship Canadian orders to any address within Canada, and Australian orders to any address within Australia.

International Pricing Disclaimer

iHidroUSA lists all prices in U.S Dollars (USD). Prices are subject to change at any time. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.


Please see our Terms and Conditions page here for more information.