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Terms & Conditions

iHidroUSA provides this Terms and Conditions to show our valued customers that we are truly committed to helping you get the best deals anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how iHidroUSA.com ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item. By using our website, you agree to the policies and conditions below:

Company Policy

Items sold are on an as-is basis. Warranties that apply may be limited manufacturer warranties. iHidroUSA.com disclaims all warranties expressed or implied. We also do not authorize anyone to assume liability in connection with these items.

In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us here under or in connection herewith, even if we have been advised of the possibility of such damages.

All merchandise is intended for legal use only. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items. We will not be responsible for any legal issues arising from the usage of any items.

All products are highly recommended to be installed professionally. We do not provide any installation assistance, otherwise provided, is (are) for reference only. We will not be responsible for any installation problems, installation fees that may be incurred during the installation of any products sold, or products damaged during the installation process.

Some products may vary slightly due to lighting, picture angles, or alternate manufacturers. Most products would not be affected. You agree to these terms by conducting the transaction. If you have questions, please contact us .

We are not responsible for any custom/brokerage fees, taxes or duties related to international orders.

We reserve the right to refuse to service, and or cancel any order at any time, for any reason. You will be notified about the cancellation either by email or phone. If we have already received your payment we will fully refund you for the payment received.

In the case that all or part of your order contains items that are back-ordered, we will ship the in-stock items and notify you about the status of your remaining order. Once the back-ordered items are available, they will be shipped and we will provide you with updated shipping information.

The pictures, graphics and texts in this website are property of iHidroUSA.com. None of these materials should be used without written consent. Unauthorized use of these materials may lead to criminal or civil lawsuits.

We reserve the right to change prices without previous notification, and price adjustments will not be applied to your original order. Please note that actual products may differ slightly from pictures. We are not responsible for typographical, pricing, product information, advertising or shipping errors.

We reserve the right to update the policies and conditions displayed on this website, without notification, and you agree to be bounded by them at any time.

Policy on Returns & Pricing

We accept returns on all items within 14 days of purchase unless specified otherwise. Return Acceptance Policy is as follows:

Items may be returned for replacement if the item was wrong, or was defective in the box. If the item is received damaged, the shipping company will be responsible for this and we will assist you in getting a refund from them. If something is wrong, we will do our best to replace it ASAP with the right part, if and only if, it was the sole fault of iHidroUSA.com. All items returned for a refund will be subject to a 25% restocking fee with the exception being the part not being right for the application. In that case a replacement will be issued unless there is no replacement available.

If you need to return something to be repaired or replaced, please email us by clicking here. If the item is damaged due to negligence, it will be returned to you at your expense. Please let us know up front exactly what is wrong with the product to avoid any problems or delays. 

All information submitted to us is private. We do not rent, sell nor distribute information to anyone. We respect your privacy. 

All Prices are subject to change without notice. If there is a price variance, we will notify you prior to shipping.

iHidroUSA.com is not responsible for any typographical errors on the description or pricing of products. Due to the large amount of products and frequency of new incoming products, typographical errors can occur. We reserve the right to change price or make corrections without notice.

All customers must first prepay for all orders. Personal and company checks will be held for up to 10 business days. All parts in stock will be sent when payment is received and cleared unless otherwise specified by the customer. All back orders must be cancelled by the customers or will be automatically shipped upon their availability. All returned checks are subject to $25.00 return check fee. Shipping and Handling is non-refundable.

Special orders and all kinds of “kits” cannot be returned. All other merchandise that customers are not satisfied with and would like to return, must be approved prior to being returned and within fourteen (14) days of receiving the product. Buyer is responsible for all return shipping costs. A Return Authorization number will be issued to the purchaser. The RA Number must be written on the outside of the package or on a note included with the package being returned. Any returns must be unused, unaltered, unpainted, and in brand new condition. Any returnable items must be carefully packed in original packaging or better if the original packaging is not in good condition. Purchaser is advised to insure the returned goods for their full value for their own protection, since neither iHidroUSA.com nor the shipping company would be responsible for any damage or loss that may occur in transit.

Damaged products are not considered defective. Wrong product ordered you as the buyer, not considered wrong products sent. It is the end-users responsibility to order the correct part for the correct application. If purchaser tried to assemble merchandise it is considered used and not returnable. We do not refund or accept returns on used merchandise. Any shipment returned unauthorized by iHidroUSA.com may not be accepted, returned shipping charges would be incurred upon the buyer. Any shipment sent freight collect or any other method that is not approved by us will be refused and returned to the customer at their own expense. Refund will not be issued on returned merchandise damaged on the way back to us, until the settlement of the claim with the carrier.

The amount of the refund to the purchaser for the damaged returned merchandise would depend upon the settled claim amount. Customers returning merchandise are subject to pay for all shipping, return shipping costs, a 25% service and restocking fee on the product purchase price (exclude shipping and handling). Upon receipt of the returned merchandise, iHidroUSA.com shall determine whether the product in question is in brand new condition. Pictures are required to demonstrate true defect or issue on products prior to return. NO cash refunds. Shipping and handling fees is non-refundable. All final sale items are non-returnable. No exceptions.

Back Orders

Parts in stock will be sent out ASAP (2-14 business days) unless otherwise specified by the customer. All back orders must be cancelled by the customers or will be automatically shipped upon parts availability. Status of any order may change without notification. We do our best to provide excellent and accurate service to our customers. We also encourage customers to contact us for assistance.

Shipping / Damages

Shipping and Handling is non-refundable. Buyer is responsible for shipping and handling charges, as well as any charges incurred by the carriers. Buyer is responsible for all re-delivery charges that may occur when buyer misses scheduled delivery appointment. All international customers are responsible for their own customs clearance, duties, taxes, brokerage, etc. We will not be responsible for any international customs clearance, duties, taxes, brokerage, etc. Some trucking companies may require brokerage services. We are not responsible for any brokerage services what so ever. All orders will be shipped via the most economical method chosen by iHidroUSA.com.

All products are sold brand new; we are not responsible for any damage due to the shipping. All packages sent will have a signature-required service on them. No specification on who signs for the package at the delivery address. Signature required may not be available to some locations. Any product picked up should be inspected before signing. Once you have signed, we assume you have received and inspected the merchandise to be in brand new condition. Signing invoice will void your liability. Customers must check all merchandise before signing. We use UPS, FedEx, USPS and DHL except in cases of over-sized merchandise. We pack all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occur occasionally in transit. Any damage during shipment is the responsibility of the carrier; therefore the purchaser must make all damage claims directly to the carrier. In case of damage retain all cartons, packing materials and damaged merchandise for the carrier to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied.

If the damage is apparent upon receipt, accept the merchandise and notate the damage and irregularities (such as crushed, torn, or broken packing) on the freight bill and have the driver sign it as verification. If the damage is not readily apparent at the time of arrival (where the box is intact but the merchandise inside is damaged is considered a concealed damage), then it must be reported to the shipping company within 24 working hours after receipt of shipment. After carrier has inspected the damaged merchandise, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods. Replacement value is not negotiable. It is the amount that you paid for the product only. We are not responsible for any repair cost. Repair cost is an arbitrary amount, which can be negotiated with the carrier.

Damage may occur during transporting of goods. Any damage during shipment process will be the responsibility of the shipping company. All parts must be inspected before the driver leaves or else claims can be denied by the shipping company. All disputes as to settlements or related to settlements should be addressed to the shipping company. We under no circumstances shall be liable for the damage merchandise or for any subsequent settlement of any claim with the shipping company. A signed receipt without any notation indemnifies the carrier as well as iHidroUSA.com from any further damage claim. Discovery of damages after a cleared delivery becomes the responsibility of the customer. For buyer fraud prevention purposes, we will not reroute any package to a different address requested. All shipments must be delivered to the address stated in buyer's payment or if paying by PayPal, to the PayPal confirmed shipping address only.

Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee/35% on special order. These charges must be paid in full before any future orders will be shipped.

Warranty / Liability

All products sold by iHidroUSA.com are sold “AS-IS” to the customer. If the manufacturer offers warranty, warranty documentation will be sent with the product. All products sold are aftermarket products and are intended for showcase and off-road use only. We are not liable for any damages or injury as a result of these products. iHidroUSA.com will not be responsible for the customer’s actions. By complying with our policies, customer understands the procedure and possible difficulty in assembling the product. We HIGHLY recommend that a professional with experienced technician perform the installation. Refunds will not be issued due to poor fitment.

WE RESERVE THE RIGHT TO REFUSE THE RIGHT TO SERVICE TO ANYONE

Satisfaction Guarantee

Our goal is to give our customers the highest level of service possible, and we recognize that it is essential that our customers can shop knowing that they are protected. We consider it a privilege to have an opportunity to serve our customers, and we do not take lightly the responsibility of fulfilling orders in an accurate, timely fashion.

Have confidence when you order from us. If you are not satisfied with any item you order from us, you may return it within 14 days from the date of receipt for store credit or for a refund. We guarantee you will be satisfied with the quality of the product you ordered, or your money back. If you receive your order, and you simply change your mind about wanting the product, you may return it but you will not be refunded the shipping charges and you will responsible for a 25% re-stocking fee. Returned merchandise must include all original packaging and paperwork, and must be packaged properly so as to avoid shipping damage. Shipping charges cannot be refunded unless it is evidenced that the part(s) are defective or that we made an error in fulfillment of the order.

Order Error: If merchandise ordered has not been received, please E-mail, fax or phone with complete details. iHidroUSA.com will investigate this and work with you to appropriately resolve the situation.

Placing an Order

Payment Methods

iHidroUSA.com accepts Visa, MasterCard, Discover and American Express credit cards. PayPal is also accepted.

When paying with PAYPAL follow this process: After you have placed your order you will be at the order CONFIRMATION page. Write down your ORDER NUMBER and ORDER TOTAL. Click the PAY NOW button and enter the order number in the PAYMENT FOR box and the order total in the AMOUNT box. If you already have a PayPal account, simply log in to complete the transaction. If you do not have an account with PayPal, sign up for an account right there!

  1. Find the item(s) on our website and click the "Buy Now" button next to each item you'd like to purchase. Then click the "Checkout" button and follow the prompts to complete your order. 

  2. Call us at 800.909.1088

  3. Contacting us by clicking here

  4. Sales Tax: Orders shipped within New York will be charged 8.875% sales tax. Sales tax for orders shipped outside New York will not be charged or withheld and are the sole responsibility of the customer. 

International Orders

We routinely ship products all over the world, and can easily accommodate orders to be shipped outside the United States.
Shipping prices are unique for each customer for each international order, pleasecontacting us.

Checking the Status of Your Order 

Please always feel free to check with us for information regarding an order you've placed. The easiest way to do so is by emailing us; Orders are invoiced by name, so please provide your full name when contacting us.

Shortly after you place an order, your order is assigned an invoice number. You can contact us at any time to get your invoice number, which can be used to look up or reference your order. 

Items that are in stock normally take 5 to 7 days to be delivered. Orders that are not in stock are, on average, delivered 2 to 4 weeks from the time of order. 

Important Information for Vaporizer Customers

Nicotine Warning

Certain products sold at iHidroUSA.com may contain nicotine, for example vaporizers, e-cigarets and e-liquids, an addictive drug that could be harmful if it is ingested or if the eyes or skin are exposed to it.

Nicotine products should never be used by children and should be kept safely out of their reach.

All nicotine products are contraindicated for pregnant women and individuals with cardiovascular disease, hypertension or diabetes. Do not use e-juice or e-liquid products that contain nicotine, propylene glycol or glycerin if you are allergic to any of these ingredients.

Should you develop digestive systems, such as vomiting, diarrhea or indigestion, dizziness, weakness or a rapid heartbeat, discontinue use of nicotine and consult a physician for emergency assistance.

Items Are Not for Medical Use

None of the products sold at iHidrouSA.com are medical equipment or treatments for any condition, disease or medical ailment. Electronic cigarettes and vaporizers are not approved for use as smoking cessation aids. iHidroUSA.com makes no claims that any of our products can treat smoking addiction or any other medical condition.

It is up to you, the customer, to consult your physician before using any vaporizer or electronic cigarette sold on our site to determine whether or not it is safe for you to use. iHidroUSA.com is not responsible for any injury or illness that occurs due to the use of any product sold on our site.

We are not responsible for the content of any reviews of our products posted on our website or third-party sites. Any claims about their benefits are not endorsed by us, and we cannot guarantee the accuracy or legitimacy of any of these claims.

Legal Use Advisory

iHidroUSA.com does not promote the use of illegal substances for any kind. The vaporizers featured on our site are only intended for legal use according to the laws and regulations of your specific geographic area.

Using any vaporizer sold at iHidroUSA.com in conjunction with illegal substances will fully void its warranty.

Your Responsibilities as a Customer

By using this website, you are verifying that and agreeing to the fact that:

  • You are a minimum of 18 years of age. We do not sell vaporizer products to anyone under the age of 18.
  • You will only use the products purchased here for legal use under the supervision of a medical provider. We do not make claims about the safety or benefits of any of the products featured on this site.
  • You take full responsibility for the use of any product that you purchase from iHidroUSA.com and will not seek damages if your use of any product sold here results in an injury, side effect, health complication, drug interaction or other problem.
  • You are an authorized user of the credit card that you are using to make this purchase or are the owner of the bank account from which funds will be drawn.
  • You are solely responsible for the legal ramifications, fines, court costs and other expenses that may occur due to the improper use of any product on our site.

Return/Exchange Policy and Authorization:

Please contact us should you choose to return or exchange merchandise. This will prevent confusion and will allow us to make arrangements.Returned merchandise must include all original packaging and paperwork, and must be packaged properly so as to avoid shipping damage. Returned merchandise that does not arrive in appropriate condition will not be refunded in full.

Please be sure you truly want something before you order it. If an order has been shipped, a 25% re-stocking fee will be assessed on cancellations, and you will be responsible for shipping costs to get the products back to us in good condition.

We pack all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. All shipments are fully insured. It is important that the parts be thoroughly inspected upon receipt for shipping damage. If damage is observed, either note damages in detail on the paperwork when signing for it, or simply refuse it due to damage. In the case of a shipment that is signed for as damaged or refused due to damage, we will file a claim with the shipping company and will ship a new product at no extra charge. If the package is signed for as being in good condition, then the customer takes full responsibility for the product and is releasing iHidroUSA.com of liability for damage to the product. Every customer is protected against receiving damaged merchandise since every single shipment we send out is fully insured.

Shipping charges cannot be refunded unless it is evidenced that the part(s) are defective, if we made an error in fulfillment of the order, or if the customer received the package in damaged condition.

Important Notice

When receiving your order, be certain that you got exactly what you ordered. Remember that if you use, paint, or modify parts ordered in any way whatsoever, you will take over full liability for the parts. Please don't hesitate to contact us if you have any questions. 

Shipping Information

To get shipping prices on particular products, you can either: (1) place the desired items in your online shopping cart and check the shipping price calculated at electronic check-out, or (2) you can contact us here

Shipping prices always depend on the parts ordered and the destination delivery location.

All shipping prices include full insurance. Should your shipment get lost, we will assume liability for the package and will replace lost parts as quickly as possible and at no charge to you. Replacements can only be shipped after all claims with shipping company will be approved for reimbursement. 

Wholesale Customers:

In addition to serving retail customers, iHidroUSA.com is also a Full Line Stocking Distributor for a tremendous number of manufacturers. We provide personalized service, product line expertise, warranty/replacement and low prices to dealers across the country and around the world. If you are seeking a reliable resource to supply hydroponics products iHidroUSA.com is a proven supplier. If you would like more information on the Wholesale Business program, please email us at Customer Service and Information. We look forward to talking to you about our Jobber/Distributor Program.

Copyright & Trademark:

All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of iHidroUSA.com or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on the iHidroUSA.com website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.

iHidroUSA.com trademarks, trade names, service marks and copyrights are proprietary to iHidroUSA and cannot be used in connection with any product, service or other website or printed material in any manner without iHidroUSA written permission. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.

Disclaimer

We are not liable for any website pricing discrepancies. If for any reason an order is not paid in full by the time the customer has received the order, then they will be responsible for any applicable collection charges. If a customer account is assigned to collections, the collections cost alone will be 50% of the amount due, and the customer will be liable for that cost.

Changes to Terms & Conditions

iHidroUSA.com may and has the right to update the terms and conditions. The terms and conditions may be subject to change at any time without prior notice to the user. If you have any questions about this policy, please contact us at 800.909.1088.

Contact Us

If you have any questions about your account or about your order, please do not hesitate to contact us. One of our trained representatives will assist you with any of the queation(s) you may have. You may call 800.909.1088 or send us a message at contact us.

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